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Search: "support script"

333 prompts matching "support script"

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customer-service Intermediate

Write a Macro Library That Doesn't Sound Like a Macro

Help me build a macro library for [TOP 10 RECURRING TICKETS]. Constraints: each ...

#customer-service #macros #support
👁 12 views
customer-service Advanced

Voice-of-Customer Theme Synthesis from Tickets

Analyze the batch of customer support tickets provided. Synthesize into: top 5 r...

#customer-service #voc #insights
👁 12 views
business Intermediate

Business: Build a One-Page Operating Plan for the Next Quarter

I want one page that anyone on the team can read and know what we're doing this ...

#business #planning #operations
👁 12 views
hr Advanced

HR: Write a Performance Improvement Plan That's Actually Designed to Improve Performance

I'm writing a PIP for an underperforming employee and I don't want it to be a th...

#hr #performance #pip
👁 12 views
customer-service Intermediate

Customer Service: Audit Our Support Macros for the Ones Doing More Harm Than Good

We have a stack of support macros (canned replies) and some of them are aging ba...

#customer-service #macros #templates
👁 12 views
customer-service Intermediate

Customer Service: Write a Help Article That Cuts the Ticket Instead of Creating It

We get a lot of tickets about [ISSUE]. Help me write a help article that actuall...

#customer-service #knowledge-base #documentation
👁 12 views
customer-service Intermediate

Customer-Service: Stop Treating Every Complaint as a One-Off

Our support team is great at resolving individual tickets and terrible at notici...

#customer-service #operations #process
👁 12 views
customer-service Intermediate

Decide Which Customer Complaints to Escalate and Which to Resolve in Thread

I'm a support lead and my team keeps escalating the wrong things — they escalate...

#customer-service #escalation #triage
👁 12 views
data Intermediate

Fix a column where 30% of values are 'kind of right but not parseable'

I have a column in a dataset that's supposed to be a phone number, date, or addr...

#data #cleaning #etl
👁 12 views
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customer-service Intermediate

Rewrite a canned response so customers don't smell the template

Here is our current canned reply for shipping delays. Rewrite it so a customer c...

#canned response #macros #personalization
👁 12 views
excel Advanced

Automate a weekly Excel report that pulls from three CSVs and emails itself

You are an automation engineer. I get three CSVs every Monday — [CSV_1], [CSV_2]...

#excel #power-query #office-scripts
👁 12 views
education intermediate

Run a parent-teacher conference that produces a behavior change, not a list of grievances

Act as a veteran teacher coaching a colleague before a difficult parent-teacher ...

#education #parent-conference #classroom-management
👁 12 views
customer-service Beginner

Reply to an angry customer in a way that lowers the temperature

Act as a senior support specialist who is great at calming people down. I will p...

#de-escalation #support #angry-customer
👁 12 views
customer-service Beginner

Turn a confusing support ticket into the actual question being asked

Act as a support triage expert. I will paste a rambling or confusing customer ti...

#triage #support #clarifying
👁 12 views
customer-service Intermediate

De-escalate an angry customer without giving away the store

I'll paste an angry customer message. Draft a reply that lowers the temperature:...

#customer service #de-escalation #support
👁 12 views
email Intermediate

Reply to a complaint without admitting fault you can't verify

A customer emailed an angry complaint. Help me reply in a way that takes their f...

#email #complaints #de-escalation
👁 12 views
writing Intermediate

Find the argument hiding in my messy draft

I'll paste a draft I'm not happy with. Don't rewrite it yet. First tell me, in o...

#writing #editing #structure
👁 12 views
customer-service Beginner

Write a Knowledge Base Article from a Common Question

Act as a technical writer who creates clear help-center articles. Given a common...

#customer service #knowledge base #documentation
👁 12 views
customer-service Intermediate

Customer Service: Spot When a 'Bug Report' Is Actually a UX Problem

Read this customer support ticket and tell me whether the customer's described '...

#bug-triage #ux #support
👁 11 views
customer-service Intermediate

Reply to a customer who's right about being upset but wrong about the fix

A customer emailed support upset about [issue]. They're right that something wen...

#customer-service #support #email
👁 11 views
customer-service Intermediate

Find the line between friendly and unprofessional in support replies

Our support team's tone is inconsistent. Some replies feel cold; some feel weird...

#customer-service #tone #writing
👁 11 views
productivity Intermediate

Reclaim a calendar that's 70% meetings without firing anyone

My calendar is 70% meetings and I can't drop them all. Help me find which to: (a...

#calendar #meetings #async
👁 11 views
education Intermediate

Write a Backwards-Designed Lesson Plan from a Single Learning Goal

You are a curriculum designer trained in Understanding by Design. I will give yo...

#lesson-plan #ubd #curriculum
👁 11 views
customer-service Intermediate

Build a Tier-1 to Tier-3 Escalation Decision Tree for Support

You are a support operations leader. Build a clear escalation decision tree for ...

#escalation #support #operations
👁 11 views
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