Search: "customer reply"

#customer-service #macros #support

Write a Macro Library That Doesn't Sound Like a Macro

Help me build a macro library for [TOP 10 RECURRING TICKETS]. Constraints: each ...

#marketing #winback #retention

marketing Intermediate

Write a Customer Win-Back Campaign That Doesn't Feel Like Begging

Help me design a customer win-back sequence for users who churned 60-180 days ag...

#customer-service #voc #insights

Voice-of-Customer Theme Synthesis from Tickets

Analyze the batch of customer support tickets provided. Synthesize into: top 5 r...

#finance #acquisition #m-and-a

finance Advanced

Investment Memo for a Small Business Acquisition

Draft a 2-page investment memo for acquiring a small business. Sections: Target ...

#decline #speaking #conference

email Beginner

Email: Decline a Speaking Invitation Without Burning the Bridge

Write a reply declining a conference speaking invitation. I want to: (1) thank t...

#saying-no #customer-service #refund

Customer Service: Tell a Customer No Without Losing Them

A customer is asking for something I can't give them (refund outside policy, fea...

#headlines #voice-of-customer #copywriting

marketing Beginner

Marketing: Translate a Customer's Review Into the Headline You Should Use

Read this customer review and tell me what the headline of my product page shoul...

#email #professional-communication #decline

email Beginner

Email: Decline a Meeting Request Without Burning the Relationship

Someone I respect asked for a meeting and I genuinely can't take it (bandwidth, ...

#customer-service #escalations #social-media

Customer Service: Handle a Customer Threatening to Post on Social Media

A customer is angry about [ISSUE] and just told me they'll 'post this everywhere...

#marketing #copywriting #positioning

marketing Intermediate

Marketing: Rewrite Our Homepage Headline Without Using 'AI-Powered' or 'Seamless'

Our current homepage headline is [PASTE]. It uses one or more of the words I ref...

#business #pricing #sales

business Intermediate

Set a price that you can defend in a sales conversation

I'm pricing [PRODUCT OR SERVICE] for [CUSTOMER SEGMENT]. Help me arrive at a pri...

#customer service #escalation #de-escalation

Handle an escalation from a customer who's already angry

A customer has escalated and they're angry. Context: [WHAT THEY ORDERED/PAID FOR...

#canned response #macros #personalization

Rewrite a canned response so customers don't smell the template

Here is our current canned reply for shipping delays. Rewrite it so a customer c...

#customer-service #social-media #reputation

Respond to a viral complaint on social media without escalating it

A customer just posted a complaint about us that is gaining traction on social m...

#email #salary-negotiation #offer

email Advanced

Counter a salary offer that is 15% below your number without burning the relationship

You are a compensation negotiation coach. Draft an email reply to a recruiter wh...

#business #pricing #price-increase

business Advanced

Design a price increase that retains 90% of customers and frees 20% to leave

You are a pricing strategist. We need to raise prices on our [PRODUCT] by an ave...

#decision #async #escalation

email Intermediate

Write the email that pushes a decision out of a stuck Slack thread

Act as a senior PM who is tired of decisions dying in Slack. A thread has been g...

#client #escalation #de-escalation

email Intermediate

Respond to a client who's escalating before you've had a chance to fix the problem

You are an account manager. A client just escalated to my boss before I even fin...

Respond to a public negative review without escalating it or sounding like a corporate bot

Act as a customer experience lead. We just got a public review that's harsh, par...

#reviews #public #brand

#unit-economics #profitability #customer-pl

finance Advanced

Decide whether a customer is profitable at the unit level or just at the revenue level

Act as a finance partner. I have a customer who is large and high-revenue. The C...

#follow-up #tone #gentle-nudge

email Beginner

Write a follow-up that does not sound like a guilt trip

Act as a professional communication coach. I need to follow up on an email someo...

customer-service Beginner

Reply to an angry customer in a way that lowers the temperature

Act as a senior support specialist who is great at calming people down. I will p...

#de-escalation #support #angry-customer

customer-service Beginner

Turn a confusing support ticket into the actual question being asked

Act as a support triage expert. I will paste a rambling or confusing customer ti...

#triage #support #clarifying