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customer-service Intermediate

ChatGPT Prompt: Saved Reply Library for Top 20 Support Ticket Categories

You are a customer support operations lead. Build a saved-reply library for the ...

#customer-service #support #saved-replies

customer-service Intermediate

Saved Replies Library for Top 15 Recurring Support Issues

Below is a list of our 15 most common recurring support issues with sample ticke...

#customer-service #saved-replies #macros

customer-service Intermediate

Macro Library Audit and Rewrite for a Support Inbox

Audit my support macro library and rewrite the worst offenders. For each macro I...

#customer-service #macros #zendesk

customer-service Advanced

Voice-of-Customer Synthesis From 50 Recent Support Tickets

Synthesize 50 recent support tickets I'll paste into a voice-of-customer report....

#customer-service #voc #product-feedback

customer-service Intermediate

Knowledge Base Article from a Resolved Support Ticket

Convert this resolved support ticket into a customer-facing knowledge base artic...

#customer-service #knowledge-base #documentation

customer-service Intermediate

Respond to an Angry Customer Without Caving

Act as a senior support lead. Write a reply to an angry customer who is demandin...

#customer-service #empathy #deescalation

Draft a Performance Improvement Plan That Is Fair and Clear

Act as an HR business partner. Draft a 60-day Performance Improvement Plan for {...

#hr #pip #performance