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hr Advanced

Performance Improvement Plan (PIP) Draft

Draft a Performance Improvement Plan (PIP) for an employee based on the issues a...

#hr #performance #pip
👁 14 views
customer-service Intermediate

De-escalation Response to an Angry Customer

Write a customer service response to an angry customer using the LEAP framework:...

#customer-service #de-escalation #leap
👁 14 views
excel Intermediate

Excel: Replace a Wall of Nested IFs With One Clean SWITCH or IFS

I have a nested IF formula that's grown unmaintainable. Rewrite it using SWITCH,...

#excel #formulas #switch
👁 14 views
customer-service Intermediate

Write a support macro that doesn't sound like a support macro

Write a customer support macro for the situation: [SCENARIO — e.g., 'customer as...

#customer service #macro #templates
👁 14 views
design Intermediate

Critique a screen mockup without rewriting the designer's solution

I want to critique a screen mockup someone on the team is sharing. I want my fee...

#design #critique #feedback
👁 14 views
customer-service Intermediate

Train a junior agent through a difficult chat using live shadowing

Help me design a shadowing protocol for training a new support agent on hard cha...

#customer-service #training #onboarding
👁 14 views
legal advanced

Decide whether a customer complaint is a legal risk or a service complaint dressed up

Act as a general counsel triaging a complaint that came in through customer supp...

#legal #risk #customer-complaint
👁 14 views
customer-service Beginner

Create Reusable Support Reply Templates

You are a customer support operations lead. Create a set of reusable reply templ...

#customer-service #support #templates
👁 14 views
hr Advanced

Draft a Performance Improvement Plan

You are an HR business partner. Help me draft a fair, constructive performance i...

#hr #performance #pip
👁 14 views
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customer-service Beginner

Angry Customer De-escalation Script

Act as a customer experience trainer. Write a de-escalation script for a phone o...

#de-escalation #angry-customer #script
👁 13 views
customer-service Intermediate

Refund Request Response with Retention Approach

Write a response template for a refund request. Customer context: - Subscription...

#refund #retention #customer service
👁 13 views
data Advanced

Data: Stop a Stakeholder From Acting on a Spurious Correlation

A [ROLE] just sent me [CHART/CLAIM] showing [X correlates with Y] and they're ab...

#data #analysis #statistics
👁 13 views
hr Advanced

Write a performance improvement plan that's actually a path to success, not a paper trail

You're an experienced people leader. I have an employee who is underperforming a...

#pip #performance #management
👁 13 views
customer-service Intermediate

Write a refund-denial reply that keeps the customer

A customer is asking for a refund I can't grant under our policy. Help me reply ...

#customer service #refunds #support
👁 13 views
customer-service Beginner

Turn a vague support ticket into the real question

I'll paste a confusing support ticket. Tell me what the customer is most likely ...

#customer service #support #triage
👁 13 views
customer-service Intermediate

Handle and Document an Escalation

You are an expert senior support specialist. Help me handle a tricky escalation ...

#customer-service #escalation #support
👁 13 views
customer-service Beginner

Build a Reusable Support Response Template

Act as a support operations lead. Create a flexible response template for this c...

#customer-service #support #templates
👁 13 views
customer-service Intermediate

Turn a Bug Report from a Frustrated Customer into a Useful Ticket

I'll paste a customer's frustrated bug report (probably long, emotional, missing...

#customer-service #bug report #triage
👁 12 views
customer-service Intermediate

Reply to a Furious Customer Without Sounding Like a Robot or Caving

Help me reply to a furious customer email. Customer's complaint: [PASTE OR SUMMA...

#angry-customer #escalation #support
👁 12 views
customer-service Intermediate

Write a Help Center Article That Reduces Tickets, Not Just Documents the Feature

Write a help center article designed to actually reduce tickets, not just descri...

#help-center #documentation #deflection
👁 12 views
business Intermediate

Business: Build a One-Page Operating Plan for the Next Quarter

I want one page that anyone on the team can read and know what we're doing this ...

#business #planning #operations
👁 12 views
hr Intermediate

Design a 30-Day Onboarding Plan That Doesn't Rely on the New Hire Asking Questions

I'm onboarding a new hire and I want the first 30 days to set them up for succes...

#hr #onboarding #new-hire
👁 12 views
customer-service Intermediate

Build a feedback loop from support tickets to product without overwhelming engineers

Support sees product problems before product does. Right now we either bury the ...

#customer-service #product #feedback
👁 12 views
customer-service Beginner

Write FAQ answers people will actually find and use

Write FAQ entries for [PRODUCT/SERVICE]. I'll give you the topic; you write the ...

#customer service #faq #self-service
👁 12 views
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